SHIPPING POLICY

Shipping Fee:

SHIPPING is free on orders before shipping fee and after discount of above 1000 HKD/ 129USD.

Duties & Taxes:

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that we does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by us, please contact your local customs office to find out more information if you are unsure of the charges.

Delivery Time:

Orders are dispatched from our warehouse based in Hong Kong, usually take 3 - 14business days. Please note that in some cases the delivery may be slightly delayed due to the holiday seasons or local customs inspections.

Refused Packages:

Those that are not received due to negligence on the part of the recipient — are refunded once received by our warehouse, less the cost of shipping to and from the destination country, as well as any applicable duties and taxes. We are not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your complete address when entering it in the checkout process. This includes your apartment number and correct postal or zip code.

 

RETURNS & EXCHANGES

We’re confident you’ll love our products once you get them in your hands. And we want you to have that confidence in our products too, even before you try them. 

That’s why we offer 14 day hassle free returns.

Please just follow these steps:

  1. Let us know - just email us at enquiry@foreverkjewelry.comquoting your order number, reason for the return.
  2. Post the item back within 14 days of purchase, in its original condition (unworn, unwashed, unsoiled, with all tags attached), at your cost.
  3. We’ll check that’s all in order, and we’ll process the refund ASAP (excluding return shipping costs) via your original payment method.

Please note we can’t offer refunds on sale items, but we are happy to exchange size. This includes items purchased through online specials, sales, and discount codes.

If you paid with PayPal, they may cover your return postage fees. See more here.

EXCHANGES

If the sizing is not quite right, we can exchange the item (or refund if that size is sold out).

Please just follow these steps:

  1. Let us know - just email us at enquiry@foreverkjewelry.com quoting your order number, reason for the exchange and what size you’d like instead.
  2. Post the item back within 14 days of purchase, in its original condition (unworn, unwashed, unsoiled, with all tags attached), at your cost.
  3. We’ll check that’s all in order, and we’ll process the refund/exchange ASAP (excluding original shipping costs) via your original payment method.

What happens if I receive a faulty item?

Wow! We hardly ever miss a sneaky fault slipping through our strict quality control. If we did, contact us straight away (quoting your order number) and we’ll fix it up for you ASAP! 

Just apply within 14 days of your order and we’ll happily send you a replacement.

Don’t worry, we’ll cover the costs (including return postage).


To arrange a return, please email at enquiry@foreverkjewelry.com